Scope of support

Support for my items includes:

  • Responding to questions or problems regarding the item installation, usage, and its features.
  • Fixing bugs and reported issues.
  • Providing updates to ensure compatibility with new software versions.
  • Receiving feature requests and suggestions.

Item support DOES NOT include:

  • Item or WordPress installation services. There are tons of WordPress installation tutorials on the web, and item installation is clearly covered in the documentation that comes bundled with your ThemeForest download.
  • Item customization or modification. Hire a freelance WordPress theme developer to get this job done.
  • Support for third party software and plug-ins. Contact the developer responsible for it instead.
  • Questions related to using and managing WordPress itself. Google it instead.

Before posting

  • Support service is FREE and only for VERIFIED buyers. Tickets without valid purchase code will be ignored and put on hold until you provide a valid purchase code.
  • Read the documentation that comes bundled with your ThemeForest download. It should cover almost all the questions related to item installation, usage and its features.
  • If you have certain problem or error, search the knowledge base for similar topics.
  • Finally if nothing helped, create new support ticket.

When posting

  • If you own multiple different items of mine, make sure to create separated tickets for every item.
  • When creating new ticket, make sure to select the item related to your question and enter the related purchase code of this specific item.
  • Choose a relative "Subject" describes the question/problem briefly, keep it as clean and short as possible but clear.
  • Avoid using words like “PLEEEEASE”, “HEEEEELP”, “URGENT” …etc in subjects, this is useless in terms of getting more attention as tickets being handled from older to newer. Just describe your question/problem briefly.
  • It's always helpful to provide your "Website URL" that shows the problem or bug you have.
  • Always select the right "Type" of your ticket, (question, problem, bug report or feature request).
  • Insert/attache screenshots (with annotation if possible) of any problem or bug you have.
  • If you need to post snippets of code, you can use services like GitHub GistSnippi or whatever you prefer, and include the link in your ticket.

After posting

  • Please allow up to 72 hours upon receipt of the ticket to respond, maybe a little more when I'm under pressure. No need for re-posting, all tickets being handled from older to newer. 
  • If you were able to solve the problem by yourself before I respond, please post that you resolved it how you resolved it to share your experience with me.

Thanks so much for reading.